Introduction
Welcome to our Refund Policy page. At YourBrand, we are committed to delivering high-quality social media growth services. Whether you buy followers, buy TikTok followers, or increase TikTok followers through our platform, we want you to feel confident and protected.
This policy outlines the conditions under which refunds are granted, the process for requesting a refund, and what you can expect from our customer support team. We believe in transparency and fairness, and this document is designed to give you peace of mind when purchasing our services.
Our Refund Policy
We offer a 30-day money-back guarantee on all services. If you are not satisfied with your order to buy followers, buy TikTok followers, or any other social media growth package, you may request a refund within 30 days of your purchase date.
Refunds are granted under the following conditions:
- ✓ The service was not delivered as described.
- ✓ You experienced a significant drop in followers/likes within the guarantee period.
- ✓ Technical issues on our end prevented delivery.
- ✓ You provided incorrect account details and notified us within 24 hours.
Refund Eligibility
To qualify for a refund when you buy TikTok followers or other services, your request must meet specific criteria. Below is a breakdown of eligible and non-eligible scenarios:
- Order not delivered within stated timeframe
- Significant drop (>30%) within guarantee period
- Wrong account was processed (reported within 24h)
- Service quality does not match description
- Technical error on our platform
- Account was banned/deleted after delivery
- You changed your username after order
- Natural fluctuations (<30% drop)
- Request made after 30-day window
- Incorrect details provided by customer
How to Request a Refund
Requesting a refund is simple and straightforward. Follow these steps to submit your refund request:
Contact Support
Email us at support@yourdomain.com or use the contact form below with your order ID and reason for refund.
Provide Details
Include your order number, account username, and screenshots (if applicable) showing the issue.
Review Process
Our team will review your request within 24–48 hours and may offer a re-delivery or partial refund as a solution.
Approval & Processing
If approved, your refund will be processed to your original payment method within 3–5 business days.
Confirmation
You'll receive an email confirmation once the refund has been issued. Check with your bank for processing times.
Refund Timeline
Understanding the refund timeline helps set proper expectations. Here's what you can expect at each stage:
Service Comparison & Refund Terms
Different services have different refund terms. Here's a detailed comparison when you buy followers, increase TikTok followers, or purchase other packages:
| Service Type | Guarantee Period | Re-Delivery | Refund Status |
|---|---|---|---|
| Buy TikTok Followers | 30 Days | Free (Unlimited) | Full Refund |
| Buy Instagram Followers | 30 Days | Free (Unlimited) | Full Refund |
| Buy TikTok Likes | 14 Days | Free (1x) | Partial Refund |
| Buy YouTube Views | 30 Days | Free (2x) | Full Refund |
| Buy Instagram Likes | 7 Days | Free (1x) | Partial Refund |
| Buy Comments | No Guarantee | Not Available | No Refund |
| Custom Packages | Varies | Case-by-Case | Negotiable |
Frequently Asked Questions
Can I get a refund if I change my mind?
If the service has not yet been delivered, you may cancel and receive a full refund. Once delivery starts, refunds are only granted based on eligibility criteria.
What if my followers drop after 30 days?
After the guarantee period, we offer discounted re-delivery packages. Contact support for special rates when you need to increase TikTok followers again.
How long does a refund take?
Approved refunds are processed within 3–5 business days. Depending on your bank, it may take an additional 5–10 days to appear in your account.
Can I get a partial refund?
Yes. If part of your order was delivered successfully, we may offer a partial refund for the undelivered portion.
What payment methods support refunds?
Refunds are issued to the original payment method: credit card, PayPal, or cryptocurrency wallet. Processing times vary by method.
Do you offer refunds for bulk orders?
Yes. Bulk orders follow the same refund policy. However, custom enterprise packages may have different terms — check your contract.
Contact Us
Need help with a refund request or have questions about our policy? We're here to assist you. Reach out through any of the following channels: